Homeless Alliance of WNY is a Continuum of Care (CoC) Lead agency for Erie, Niagara, Genesee, Orleans and Wyoming Counties. Our region receives about $12 million Continuum of Care funding from HUD for housing individual and family who experience homelessness. In 2017, our community’s homeless system implemented the Coordinated Entry system, which means people who experience homelessness will be prioritized housing based on their vulnerability and homeless history in order to reduce the homeless time and prevent hard to serve people falling through the crack. This is a revolutionary process compared traditionally to the first come first serve model.
HUD requires coordinated Entry evaluation to occur annually, focusing on the quality and effectiveness of the entire coordinated entry experience, including intake, assessment, and referral process, for both participating projects and participants.
We are seeking proposals for the development of assessment tools/surveys:
1. Create performance measurements that will use data entered in the Homeless Information Management System(HMIS) to measure the outcomes for the Coordinated entry system as well as outcomes for the coordinated entry lead agencies
2. Review current client survey and provider survey and make suggestions/adjustments.
3. Create an observation evaluation form for evaluators to observe the assessment process at different coordinated entry sites to determine fidelity to the CoC’s policies and procedures and to the training provided.
The second part of the RFP would be to conduct the client and agency surveys on an annual basis. The assessments will be used to improve client service and flow through the homeless service system and to recommend any necessary changes to accomplish this goal.