Phone: (716) 853-1101 | 960 Main Street Buffalo, NY 14202

Homeless Alliance is Hiring!


Apr 20


Service Coordinator – Full Time

The Homeless Alliance is the Continuum of Care agency for five counties in WNY: Erie, Niagara, Genesee, Orleans and Wyoming counties. Our mission is to coordinate homeless services among providers and to develop systems to better utilize $12.9 million in HUD funding per year. In this position you will have the opportunity to affect the lives of approximately 8,000 people per year on a macro level. HAWNY has a national and state reputation for excellence in the work we do. We advocate for systems change on a local, state and national level.

The Service Coordinator will engage homelessness alleviation providers in the community, assist in compliance with HUD regulations, and the coordination of homelessness alleviation activities among providers and other systems such as health care, corrections and government agencies in the five counties covered by our Continuum of Care. This position will be under the supervision of the Director of Federal Programs.


Bachelor’s Degree
Master’s degree preferred
Knowledge and work experience in homeless services preferred


  • Must have a passion for helping others
  • Excellent attention to details is required
  • Must have the ability to multitask
  • Must be able to work under pressure
  • Must be self-motivated and a good team player
  • Basic awareness of homelessness and poverty or be able to learn root causes and solutions to these problems
  • Excellent written and oral communication skills
  • General proficiency with computers and Microsoft Office (Word, Excel)
  • Ability to collaborate closely with partner agencies
  • Public speaking ability
  • Ability to understand federal regulations and translate them for a general audience
  • Must be able to take direction and feedback
  • Ability to understand data

Activities Include:

  • Assist in the research of best practices as defined in the most current literature related to homelessness and poverty.
  • Assist in the coordination of Continuum of Care activities such as in the fields of health care, employment, education, government, re-entry, etc. by organizing meetings with service providers and establishing relationships with different system partners.
  • Research potential funding sources for our CoC partners and explain how they can apply for funding.
  • Organize trainings to assist in the professional development of front line workers.
  • Develop a full understanding of HUD regulations and System Performance Measurements in order to provide supportive consulting services to our partner agencies.
  • Assist in collaboration to provide technical assistance and capacity building to CoC grantees under contract with HUD to increase program performance.
  • Research and document the lessons learned and best practices of the different projects in order to provide training and technical assistance.
  • Assist in Advocacy on local, state and federal issues involving homelessness and poverty.
  • Plan and coordinate group professional development opportunities such as trauma informed care, progressive engagement, housing based case management, etc.
  • Any other duties as assigned.

Additional Preferred Qualifications:
● Experience working in program compliance is a plus but not required
● Must be able to understand data and how it relates to serving clients and successful program performance
● Ability to train and build capacity of others
● Comfortable working with persons from diverse backgrounds
● Must show initiative, and be a team player
● Must possess a valid New York State Driver’s License and must have access to a motor vehicle to meet transportation requirements within five counties with limited public transportation options

Compensation: Commensurate with experience.
Please submit a cover letter, writing sample, resume and salary requirements to the Homeless Alliance by email to Dale Zuchlewski, [email protected]. No phone calls please. The Homeless Alliance of Western New York is an Equal Opportunity Employer (EOE). This announcement may be used to fill other positions at the Homeless Alliance.