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Niagara Coordinated Entry

Coordinated Entry is the standardized process by which those experiencing homelessness may easily access and effectively receive shelter and rental housing assistance based on need and available resources at ESG and CoC-funded provider agencies. While the CoC Written Standards and Coordinated Entry Policies and Procedures must be followed by ESG and CoC-funded agencies, the implementation of coordinated entry will differ in the three local regions of the CoC (Erie, Niagara, and GOW) and the service providers serving those areas. Coordinated Entry practices in Niagara County is further broken down into two sub-regions (City of Niagara Falls and Niagara County) due to funding and service boundary restrictions.

Coordinated Entry – Individuals & Families

City of Niagara Falls

Individuals and families may access coordinated entry through emergency shelters or through street outreach. Once an assessment is performed (VI-SPDAT v2.0 Singles, VI-SPDAT v2.0 Family, or the Niagara Prevention Tool), the individual or family will be placed on the by-name list and will be referred to an agency for rapid rehousing or homelessness prevention assistance according to eligibility, openings, and prioritization standards found in the Coordinated Entry Policies and Procedures.

City of Niagara Falls HUD-funded Homelessness Services Diagram

Niagara County

Niagara County now receives federal funding for rapid rehousing and homelessness prevention assistance through the ESG-CV program. This is a temporary program that will end in September 2022 or until funds run out. Those experiencing homelessness must be assessed with the VI-SPDAT v2.0 Singles or VI-SPDAT v2.0 Family and will be assisted according to eligibility, prioritization standards, and available funding. Those at-risk of homelessness must be assessed with the Niagara Prevention Tool and may be assisted at the agency conducting the assessment according to eligibility and available funding. The Salvation Army Lockport Corps provides both rapid rehousing and prevention services. Pinnacle Community Services provides prevention services.

Niagara County HUD-funded Homelessness Services Diagram

Coordinated Entry – Domestic Violence

City of Niagara Falls

Those who are fleeing, or are attempting to flee, domestic violence, dating violence, sexual assault, stalking, or other dangerous or life-threatening conditions that relate to violence against the individual or a family member including children may access emergency shelter services at the YWCA Carolyn’s House. While anyone fleeing domestic violence may go to any agency, the agency will help connect the individual or family with YWCA Carolyn’s House for initial intake.

Niagara County

Those who are fleeing, or are attempting to flee, domestic violence, dating violence, sexual assault, stalking, or other dangerous or life-threatening conditions that relate to violence against the individual or a family member including children may access emergency shelter services at Pinnacle Community Services or YWCA Lockport. Niagara County does not currently have DV-dedicated ESG rapid rehousing services, but does offer DV shelter services. See below for contact information for accessing DV shelter services in Niagara County:

Western Niagara County: Pinnacle Community Services’ Passage House-716-299-0909
Eastern Niagara County: YWCA’s Safe Dwelling Domestic Violence Shelter-716-433-6716

Coordinated Entry – Youth

The Youth Homeless Demonstration Program (YHDP) has brought additional federal funding to Niagara Falls and Niagara County to end youth homelessness. This funding provides for Family Engagement Team and joint Transitional-Rapid Rehousing programs. The Family Engagement Team, run by Pinnacle Community Services, is designed to divert youth and young adults, ages 12 to 24, from experiencing homelessness. This can be done either by family reunification or other diversion assistance. The joint Transitional-Rapid Rehousing program, run by Community Missions of Niagara Frontier, is designed to provide transitional housing and rapid rehousing services to young adults ages 18-24. Youth in the Family Engagement Team program will be assessed with the Prevention/Diversion Screening Tool and provided services according to their needs and personal goals. Young adults in the joint Transitional-Rapid Rehousing program will be assessed with the TAY-VI-SPDAT and will receive services according to eligibility, openings, and prioritization standards found in the Coordinated Entry Policies & Procedures.

Niagara County Youth Coordinated Entry Diagram

Other Systems of Care

Below are links to other systems of care in Niagara County that offer housing services​ for individuals that meet eligibility under the NYS Office of Mental Health (OMH), Office of Addiction Services and Supports (OASAS), or Office for People with Developmental Disabilities (OPWDD) program criteria. Each link includes a description of programs, diagrams of housing providers along with the levels of care offered, and points of contact to access services.

Niagara County Office of Mental Health (OMH)

Niagara County Office of Addiction Services and Supports (OASAS)

Niagara County Office for People with Developmental Disabilities (OPWDD)